Be clear and unambiguous about the purpose of the change, its direction, and the approach.
Build a sense of ownership; engage the stakeholders affected by the change and those who can influence it.
Ensure that resources (e.g., financial, human) and processes (e.g., rewards, training) are in place to support the change.
Guide, train, and equip leaders at every level; build their support for the change.
Ensure an effective two-way flow of information; understand and respond to issues and questions.
Focus on success by defining clear goals, including assessment criteria (quantitative and qualitative).
Continue to monitor and evaluate; share successes and the steps that led to them; address problems; celebrate progress.